Frequently Asked Questions
The Service Bridge
The Service Bridge is a software platform that makes it easy for clients to find and hire experts across a wide range of services. Just post your requirements, get proposals from qualified providers, compare profiles and ratings, negotiate directly, and award the project—all in one place.
For service providers, it’s a powerful tool to build trust, manage quotes, streamline payments, and grow your reputation—without paying for leads or relying on pay-to-play schemes. With a simple subscription, you get the infrastructure to run and scale your service business with transparency and control.
For service providers, it’s a powerful tool to build trust, manage quotes, streamline payments, and grow your reputation—without paying for leads or relying on pay-to-play schemes. With a simple subscription, you get the infrastructure to run and scale your service business with transparency and control.
OneCall
OneCall is a technology platform offered by The Service Bridge, designed to simplify how individuals and businesses find, hire, and engage with trusted service providers across a wide range of categories.
Platform Model & Philosophy
How a Typical Transaction Runs Over OneCall Powered by The Service Bridge
- Client Submits Request: Client creates a service request on OneCall.
- Smart Matching Happens: The Service Bridge identifies top-suited experts (capped at 5-10) based on skills, availability, and ratings, inviting them to quote.
- Experts Quote Freely: Invited experts submit quotes and terms via The Service Bridge.
- Client Chooses: Client reviews quotes, shortlists favorites, and chats directly with providers on The Service Bridge.
- Decision Time: Client selects a provider, confirms final terms, and chooses payment:
- Option 1: TrustLock (with Escrow): Use The Service Bridge to document the full transaction flow including expectations and milestones (aka your TrustedFlow Protocol); and place funds securely in escrow. Funds are released only when both parties mutually agree. Please note: The Service Bridge facilitates this process but is not a party to the transaction.
- Option 2: TrustLock (without Escrow): Use The Service Bridge to document the full transaction flow including expectations and milestones (aka your TrustedFlow Protocol); You handle payments yourself, both parties can leave reviews on The Service Bridge once the transaction is complete. The recorded agreement serves as a shared reference point for you both in case of any disputes. .
- Option 3: Go Direct (at your own risk)
- TrustFlow defined: Client and provider agree on terms and payment method. Document their Trusted Flow. Both confirm it. Deal is ON.
- Payment Handling (If TrustLock with Escrow): Client pays into The Service Bridge; provider is notified funds are held.
- Service Delivery: Provider delivers service; both communicate via The Service Bridge, keeping all in writing.
- Transaction Completion: Provider requests payment release; client confirms. (If TrustLock with Escrow, Instructs The Service Bridge to release funds to provider)
- Feedback Fuels Growth: Both rate each other on The Service Bridge to improve future matches and visibility.
This ensures transparency, flexibility, and trust. For questions, contact us!
On The Service Bridge (TSB), OneCall is not limited to home services—it offers a wide range of professional services beyond just home-related tasks. Clients can request services in categories like education, consulting, tech help, wellness, personal development, and more, making it a versatile platform for both individuals and businesses. Whether you’re looking for a tutor, a tech expert, a personal coach, or a consultant, OneCall connects you directly with trusted providers who set their own rates and compete transparently. This diversity sets us apart, as we support not only traditional services but also trusted experts and peer advisors, ensuring flexibility and trust.
OneCall by The Service Bridge is the client-facing experience built on top of The Service Bridge platform. It brings the power of the platform to life by allowing anyone—from individuals to businesses—to post a service need and get matched with qualified, verified providers in minutes. Whether you're looking for a tutor, tech support, a personal coach, or a consultant, OneCall ensures you connect directly with experts who set their own rates, respond transparently, and compete to offer the best value. There's no lead selling, no upselling, and no markups—just honest connections between clients and service providers, with tools like escrow, reviews, and expert profiles to support decision-making.
**The Service Bridge is a technology platform — not a lead-selling marketplace.** Unlike services like Thumbtack or Angi that distribute your personal information to multiple providers in exchange for a fee, OneCall allows clients to post service needs and hear directly from providers who are interested.
Experts set their own rates and publish their own credentials, experience, and background information for clients to review. We do not independently verify these claims but empowers clients to make informed decisions using transparent profiles, ratings, and reviews. Our community rates experts and the best ones rise to the top automatically. There are no platform markups or commissions, and contact information is only exchanged after the client initiates engagement. For added support, OneCall offers optional escrow, second-opinion access (coming soon), and concierge assistance (coming soon).
It's a trust-driven platform that spans not just home services, but also tech help, education, personal coaching, and more—providing a flexible, community-powered alternative to conventional marketplaces.
Experts set their own rates and publish their own credentials, experience, and background information for clients to review. We do not independently verify these claims but empowers clients to make informed decisions using transparent profiles, ratings, and reviews. Our community rates experts and the best ones rise to the top automatically. There are no platform markups or commissions, and contact information is only exchanged after the client initiates engagement. For added support, OneCall offers optional escrow, second-opinion access (coming soon), and concierge assistance (coming soon).
It's a trust-driven platform that spans not just home services, but also tech help, education, personal coaching, and more—providing a flexible, community-powered alternative to conventional marketplaces.
No, there’s no cost to you as a client for either of those activities. Posting a request and browsing experts on The Service Bridge are completely free. You can connect with qualified providers, compare offers, and choose the right expert for your needs without any upfront fees or charges. Our goal is to make the process as seamless and cost-free as possible for you, so you can focus on finding the best solution for your needs.
While you’re here, we’d also love your help in growing our community of providers. If you know any experts in your neighborhood who offer great services, please let us know so we can invite them to join The Service Bridge and OneCall. This will give them the visibility they need to grow their business and connect with more clients like you.
Additionally, we value your feedback! After working with any providers, please take a moment to upvote or downvote them based on your experience. This helps ensure that the best providers thrive and continue to deliver top-notch service to everyone on the platform. If you have any other questions or need assistance, feel free to let us know—we’re here to help!
We’re so glad you asked! As a client, your participation is key to making The Service Bridge a trusted hub for high-quality services. Here are a few ways you can help:
First, if you know any skilled providers in your neighborhood or network who offer services like education, consulting, tech help, wellness, or personal development, please recommend them to be listed on our platform. By bringing more experts on board, you’ll help expand our community and give them the opportunity to grow their business through The Service Bridge and OneCall.
Second, after you work with any providers, we encourage you to share your experience by upvoting or downvoting them. Your feedback is crucial—it helps highlight the best experts, ensures accountability, and builds trust for everyone using the platform. The more we all participate, the more reliable and valuable the platform becomes for both clients and providers.
Your involvement doesn’t cost anything but can make a huge difference in creating a thriving, transparent marketplace. If you have any other questions or need assistance, feel free to reach out — we’re here to support you and our growing community!
First, if you know any skilled providers in your neighborhood or network who offer services like education, consulting, tech help, wellness, or personal development, please recommend them to be listed on our platform. By bringing more experts on board, you’ll help expand our community and give them the opportunity to grow their business through The Service Bridge and OneCall.
Second, after you work with any providers, we encourage you to share your experience by upvoting or downvoting them. Your feedback is crucial—it helps highlight the best experts, ensures accountability, and builds trust for everyone using the platform. The more we all participate, the more reliable and valuable the platform becomes for both clients and providers.
Your involvement doesn’t cost anything but can make a huge difference in creating a thriving, transparent marketplace. If you have any other questions or need assistance, feel free to reach out — we’re here to support you and our growing community!
Yes, absolutely! As a provider on The Service Bridge and OneCall, you have the freedom to set your own rates and decide how you work with clients, as long as you operate within the law. We want to ensure that both you and your clients have a fair and flexible experience.
The only thing we ask is that all communication with clients be kept in writing and conducted through our platform. This helps maintain clarity, transparency, and a record of all interactions, which is especially useful in the event of any mutual disagreements or disputes. By keeping everything on the platform, we can better support you and ensure that transactions remain smooth and trustworthy.
This approach allows you to focus on delivering your services while we handle the infrastructure to keep things organized and lawful. If you have any questions about setting your rates, managing client relationships, or anything else.
The only thing we ask is that all communication with clients be kept in writing and conducted through our platform. This helps maintain clarity, transparency, and a record of all interactions, which is especially useful in the event of any mutual disagreements or disputes. By keeping everything on the platform, we can better support you and ensure that transactions remain smooth and trustworthy.
This approach allows you to focus on delivering your services while we handle the infrastructure to keep things organized and lawful. If you have any questions about setting your rates, managing client relationships, or anything else.
The Service Bridge (TSB) is not a traditional gig platform or marketplace. Instead, it’s a specialized professional services platform designed to create direct, transparent connections between clients seeking expertise and trusted providers offering high-quality services across categories like education, consulting, tech help, wellness, personal development, and more.
OneCall is the client-facing service built on top of the TSB platform, making it easy for anyone to post requests and connect with experts quickly and efficiently.
Here’s what sets us apart:
1. Focus on Professionalism and Trust: Unlike gig platforms or general marketplaces that often prioritize short-term tasks or lead generation, TSB focuses on fostering lasting, meaningful engagements. Whether you’re a solo expert, a small business, or a growing firm, our platform supports professional relationships, from one-time consultations to ongoing partnerships. OneCall brings this power to life for clients, ensuring fast, direct access to qualified providers.
2. No Middleman Interference: We don’t sell leads, charge commissions, or mark up prices like many other platforms. Providers on TSB have full control to set their own rates and manage client interactions directly through the system, ensuring fairness and transparency. Clients using OneCall pay providers directly, with no hidden fees or cuts taken from quoted amounts. Providers may opt for a monthly subscription or pay a small transaction fee ($4.99 or 20% for non-subscribers), but that’s it—no surprises.
3. Robust Support and Tools: TSB offers unique tools like payment gateways, escrow services, project tracking, and concierge support (including second opinions and dispute resolution) to ensure trusted, efficient transactions.
OneCall enhances this for clients with features like verified credentials, peer reviews, and a simple interface, all designed to minimize friction and maximize control for both parties.
4. Community Collaboration: We encourage active participation to build a reliable ecosystem. Clients using OneCall can recommend local providers to join TSB, and both clients and providers are urged to provide feedback through upvotes and downvotes.
This community-driven approach helps ensure that the most skilled and trustworthy professionals thrive, creating a platform and service where quality and accountability are paramount.
In short, The Service Bridge (TSB) is our core platform, and OneCall is the service that delivers its benefits directly to clients. Together, they offer a cleaner, fairer alternative for connecting clients with experts, prioritizing transparency, flexibility, and trust.
OneCall is the client-facing service built on top of the TSB platform, making it easy for anyone to post requests and connect with experts quickly and efficiently.
Here’s what sets us apart:
1. Focus on Professionalism and Trust: Unlike gig platforms or general marketplaces that often prioritize short-term tasks or lead generation, TSB focuses on fostering lasting, meaningful engagements. Whether you’re a solo expert, a small business, or a growing firm, our platform supports professional relationships, from one-time consultations to ongoing partnerships. OneCall brings this power to life for clients, ensuring fast, direct access to qualified providers.
2. No Middleman Interference: We don’t sell leads, charge commissions, or mark up prices like many other platforms. Providers on TSB have full control to set their own rates and manage client interactions directly through the system, ensuring fairness and transparency. Clients using OneCall pay providers directly, with no hidden fees or cuts taken from quoted amounts. Providers may opt for a monthly subscription or pay a small transaction fee ($4.99 or 20% for non-subscribers), but that’s it—no surprises.
3. Robust Support and Tools: TSB offers unique tools like payment gateways, escrow services, project tracking, and concierge support (including second opinions and dispute resolution) to ensure trusted, efficient transactions.
OneCall enhances this for clients with features like verified credentials, peer reviews, and a simple interface, all designed to minimize friction and maximize control for both parties.
4. Community Collaboration: We encourage active participation to build a reliable ecosystem. Clients using OneCall can recommend local providers to join TSB, and both clients and providers are urged to provide feedback through upvotes and downvotes.
This community-driven approach helps ensure that the most skilled and trustworthy professionals thrive, creating a platform and service where quality and accountability are paramount.
In short, The Service Bridge (TSB) is our core platform, and OneCall is the service that delivers its benefits directly to clients. Together, they offer a cleaner, fairer alternative for connecting clients with experts, prioritizing transparency, flexibility, and trust.
No, you won’t be competing with unqualified providers. At The Service Bridge (TSB), all providers have clear profiles that highlight skills, experience, and client ratings for transparency. While low-cost providers may be present, competition focuses on the best balance of cost and quality.
Our community collaboration — through upvotes, downvotes, and client feedback — ensures that providers who deliver value, not just low prices, stand out. You set your rates, clients see all offers clearly, and tools like secure messaging and escrow support fair choices.
Trust and quality win here!
Our community collaboration — through upvotes, downvotes, and client feedback — ensures that providers who deliver value, not just low prices, stand out. You set your rates, clients see all offers clearly, and tools like secure messaging and escrow support fair choices.
Trust and quality win here!
At The Service Bridge (TSB), you start by creating a service request on OneCall, and providers respond through the platform. Once you shortlist a provider, you can share contact details to communicate directly and proceed with the transaction from there. Each provider also has a showcase page where you can review their credentials and details to make an informed decision about hiring. You can contact them via their showcase page, but this would be a completely off-platform transaction with limited documentation or the protection of our “Trusted Flow” escrow option. For safety and clarity, we recommend keeping all communication on TSB in writing to ensure security and a clear record.
Communication & Engagement
Absolutely, and we’re here to make that process smooth for you! On The Service Bridge (TSB), you start by submitting a OneCall service request, and our technology matches you with providers who fit your need. Once they respond with quotes, you can see their profiles and shortlist the experts you’re interested in.
At that point, you can share your contact details with them, allowing you to talk directly and ask any questions before making a commitment. We recommend, After you've talked and agreed on things, document all the communication and understanding on the platform in writing to ensure clarity and so you keep a record on our system, which is especially helpful if any issues arise later. Use "Trusted Flow" to protect payments and have a clear plan for dispute resolution (we suggest some processes, but you can create your own). This way, you can feel confident and informed before hiring.
At that point, you can share your contact details with them, allowing you to talk directly and ask any questions before making a commitment. We recommend, After you've talked and agreed on things, document all the communication and understanding on the platform in writing to ensure clarity and so you keep a record on our system, which is especially helpful if any issues arise later. Use "Trusted Flow" to protect payments and have a clear plan for dispute resolution (we suggest some processes, but you can create your own). This way, you can feel confident and informed before hiring.
Yes, messaging is seamlessly built into The Service Bridge (TSB) platform! Once you install the OneCall app, you can easily message the expert you’ve hired directly through the app, keeping all communication in one convenient place. On the web version, you also have access to community discussions where you can engage with others, share insights, and build connections. We encourage keeping all interactions on the platform in writing to ensure clarity and create a record, which is great for both you and the expert. If
Yes, and we’re excited to offer ways to make your experience even clearer! Soon, on The Service Bridge (TSB) via OneCall, you’ll be able to upload a video or audio recording as part of your service request. This is perfect for describing specific needs, like restoring furniture, hanging a chandelier, fixing a damaged roof, or repairing a car issue. Uploading a recording helps experts understand your requirements better, making it easier to provide accurate quotes.
You can also book online expert consultations, such as with a college advisor, where you might meet over a phone or video call. However, TSB doesn’t currently provide its own video or phone consultation tools. Instead, you and the expert would agree to use widely available platforms like Google Meet, Zoom, or Microsoft Teams. All communication, including arranging these consultations, should stay on our platform in writing to ensure clarity and keep a record.
You can also book online expert consultations, such as with a college advisor, where you might meet over a phone or video call. However, TSB doesn’t currently provide its own video or phone consultation tools. Instead, you and the expert would agree to use widely available platforms like Google Meet, Zoom, or Microsoft Teams. All communication, including arranging these consultations, should stay on our platform in writing to ensure clarity and keep a record.
At The Service Bridge (TSB) and OneCall, we understand that some needs require ongoing support, and we’re here to help make that work for you! While our current focus is on one-time service transactions for simplicity, you can still use the platform to find providers for recurring or ongoing help. Simply create a service request detailing your need, mention that it’s ongoing (like weekly maintenance or monthly consulting), and our technology will match you with providers who can meet those terms. You can negotiate directly with the shortlisted experts on the platform, set payment terms, and agree on a schedule that suits you both, keeping all communication in writing for clarity.
Although we don’t yet have specific tools for subscription-based services, we’re working on enhancing our platform to better support ongoing engagements in the future. For now, you can use commercially available tools like Google Meet, Zoom, or Microsoft Teams for regular check-ins, as agreed with your provider.
Finding & Choosing Experts
Finding the perfect expert used to be frustrating, but that’s why we created OneCall by The Service Bridge (TSB) — to make it simple and stress-free for you! With OneCall, you just need to submit one service request detailing your specific need, and our smart technology does the rest. It matches your request with providers who fit your criteria and prompts them to respond with quotes. You can easily review each provider’s credentials, reviews, ratings, and community feedback to see who’s the best match.
From there, you can shortlist the providers you like, and once they have your contact, you can negotiate directly with them right on the platform. When you’re ready to hire, you set the payment terms, agree on a trusted flow dispute protocol if needed, and proceed with confidence. Everything stays on the platform in writing, giving you control and a clear record to handle things smoothly, even in the rare case of a dispute. This RFP-like process eliminates the hassle of searching the internet, visiting multiple sites, or making endless calls, bringing formality and clarity to hiring services without any overwhelming paperwork.
From there, you can shortlist the providers you like, and once they have your contact, you can negotiate directly with them right on the platform. When you’re ready to hire, you set the payment terms, agree on a trusted flow dispute protocol if needed, and proceed with confidence. Everything stays on the platform in writing, giving you control and a clear record to handle things smoothly, even in the rare case of a dispute. This RFP-like process eliminates the hassle of searching the internet, visiting multiple sites, or making endless calls, bringing formality and clarity to hiring services without any overwhelming paperwork.
Yes, you can. And you can send them future requests with ease.
Yes, you can. And most people prefer to hire the same expert/company once they have identified a dependable service expert. You simply mark them as a favorite and the next time you are making a service request, you can send it directly to them.
Tools, Features & Flexibility
On The Service Bridge (TSB), you can offer a variety of professional services like education, consulting, tech help, wellness, personal development, and more, as long as they align with our community standards.
We encourage services that are legal, ethical, and appropriate, and we prohibit anything illegal, immoral, sinful, or restricted by law or societal norms, such as fraud, harassment, or adult content. All interactions must be professional and kept in writing on the platform to ensure clarity and trust for both you and your clients. If you’re unsure about whether a service is suitable, feel free to reach out for guidance. Our goal is to create a safe, reliable space where you can showcase your skills and connect with clients confidently.
We encourage services that are legal, ethical, and appropriate, and we prohibit anything illegal, immoral, sinful, or restricted by law or societal norms, such as fraud, harassment, or adult content. All interactions must be professional and kept in writing on the platform to ensure clarity and trust for both you and your clients. If you’re unsure about whether a service is suitable, feel free to reach out for guidance. Our goal is to create a safe, reliable space where you can showcase your skills and connect with clients confidently.
On The Service Bridge (TSB), you can offer recurring services, but our current focus is on facilitating one-time service transactions to ensure simplicity and efficiency for both you and clients. While recurring or subscription-based services are not the primary offering right now, we’re actively working on enhancing our platform to better support providers like you in offering these types of engagements in the future. For now, you set your rates and terms for each transaction, whether it’s a single job or part of a longer arrangement, and all communication must stay on the platform in writing to maintain clarity. If you’re interested in recurring services or want to stay updated on our progress, let us know
Yes, on The Service Bridge (TSB), you can offer virtual or remote services. You and the client manage the delivery directly, arranging details like scheduling and tools yourselves. TSB doesn’t provide software for service delivery, but you can use any platform or method that works for both parties.
Absolutely! On The Service Bridge (TSB), you’ll receive a professional showcase profile that serves as your personal storefront. You can fully customize it by updating information about your services, adding an image gallery to highlight your craft, setting your service area, defining your rates, and outlining your terms and policies. Any reviews and ratings from clients will also be displayed on your profile, helping you build credibility and attract more business. It’s a great way to present yourself and stand out to potential clients.
On The Service Bridge (TSB), users can create service requests on OneCall via both web and mobile access, making it convenient to connect with providers from anywhere. However, experts set up and manage their showcase profiles, including service details, galleries, rates, and terms, exclusively through the web platform for now. Both users and experts will receive notifications and alerts for new opportunities, messages, and other platform communications on their mobile devices through the mobile app, ensuring they stay updated on the go.
Trust, Credentials & Dispute Management
On The Service Bridge (TSB), OneCall ensures that both providers and clients are verified in ways that maintains a safe, trustworthy platform.
We don’t verify providers or clients, nor do we claim to, because our role is simply to facilitate a friendly, transparent space for you to engage. Providers create their own showcase profiles to share details about their services and experience, and clients can review these along with community feedback like ratings and reviews.
For clients, when you submit a request, our smart AI asks some clarifying questions to gather details, and we might share anonymized insights with providers, such as your platform usage history. But rest assured, it’s up to you—whether you’re a provider or client—to feel comfortable and satisfied with the other party by asking questions, reviewing profiles, and communicating directly.
We encourage all interactions to stay on our platform in writing, which can offer peace of mind and a clear record for both sides. If you opt for our “Trusted Flow” payment option, we’ll securely hold funds until you both agree the service is complete, but we don’t mediate or take responsibility for outcomes. You and the other party work together to ensure trust, supported by the community’s feedback and your own due diligence.
We’re here to support you with tools and guidance, but the responsibility to verify and satisfy yourselves lies with you.
We don’t verify providers or clients, nor do we claim to, because our role is simply to facilitate a friendly, transparent space for you to engage. Providers create their own showcase profiles to share details about their services and experience, and clients can review these along with community feedback like ratings and reviews.
For clients, when you submit a request, our smart AI asks some clarifying questions to gather details, and we might share anonymized insights with providers, such as your platform usage history. But rest assured, it’s up to you—whether you’re a provider or client—to feel comfortable and satisfied with the other party by asking questions, reviewing profiles, and communicating directly.
We encourage all interactions to stay on our platform in writing, which can offer peace of mind and a clear record for both sides. If you opt for our “Trusted Flow” payment option, we’ll securely hold funds until you both agree the service is complete, but we don’t mediate or take responsibility for outcomes. You and the other party work together to ensure trust, supported by the community’s feedback and your own due diligence.
We’re here to support you with tools and guidance, but the responsibility to verify and satisfy yourselves lies with you.
Yes, as an expert, you are welcome—and encouraged—to upload certifications, licenses, and other credentials to your profile. Displaying this information helps establish your credibility and builds trust with potential clients. Please note that while The Service Bridge and OneCall provide the tools for you to showcase your qualifications, we do not independently verify the authenticity of these documents. Clients are advised to perform their own due diligence when selecting a provider.
At The Service Bridge (TSB), we’re here to support you through any challenges, but we want to be clear and reassuring about our role. If a dispute arises with a client, we don’t mediate or take sides, as our job is to facilitate connections, not resolve conflicts. You and the client are responsible for working together to find a solution, using the clear record of all communications kept on our platform in writing. This record can help both parties review what was agreed upon and move toward a resolution.
If you used our “Trusted Flow” payment option, funds are held securely until both of you confirm the service is complete or agree on next steps. In that case, you can request a release of funds or discuss returning them, but the decision rests with you and the client. Our community feedback system, like ratings and reviews, also encourages accountability, so future interactions can benefit from past experiences.
We’re here to offer guidance if you need it—for example, we can suggest keeping communication calm and factual or point you to resources for negotiation. But ultimately, it’s up to you and the client to satisfy yourselves and resolve the issue. If you need advice or have questions about navigating a dispute, don’t hesitate to reach out—we’re always ready to help with a supportive ear!
If you used our “Trusted Flow” payment option, funds are held securely until both of you confirm the service is complete or agree on next steps. In that case, you can request a release of funds or discuss returning them, but the decision rests with you and the client. Our community feedback system, like ratings and reviews, also encourages accountability, so future interactions can benefit from past experiences.
We’re here to offer guidance if you need it—for example, we can suggest keeping communication calm and factual or point you to resources for negotiation. But ultimately, it’s up to you and the client to satisfy yourselves and resolve the issue. If you need advice or have questions about navigating a dispute, don’t hesitate to reach out—we’re always ready to help with a supportive ear!
At The Service Bridge, we are committed to supporting our users and providers with the resources they need. While we do not currently have advisors in all regions, you can request expert assistance, and we will appoint one of our trusted industry specialists to assist you. These experts may not be located in your region but possess deep knowledge of the service category you require and can provide reasonable, informed advice to help you navigate your needs.
Most advisory services are offered free of charge and are available offline, making it convenient for you to seek guidance at your own pace. However, if you frequently access our experts, require significant amounts of their time, or need real-time support, these services may become chargeable. We will notify you in advance if any fees apply, ensuring transparency.
We are also building a "Second Opinions" team to provide additional layers of expertise and assurance, further enhancing the support we offer. For more details or to request assistance, please contact our Support Team at [email protected].
NOTE: Advice provided by our experts is for informational purposes only and does not constitute legal, financial, or professional advice. We are not liable for any actions taken based on such advice.
At The Service Bridge (TSB), we’re committed to creating a secure environment, but we want to be clear and supportive about your protections. We don’t directly handle chargebacks or fraud prevention, as our role is to facilitate connections, not act as a financial institution. However, you have several tools and practices to help safeguard yourself. If you use our “Trusted Flow” payment option, funds are held in escrow until both you and the client confirm the service is complete, which can reduce the risk of payment disputes. Keeping all communication on the platform in writing provides a clear record that can protect you in case of misunderstandings or fraudulent claims.
For off-platform transactions, it’s your responsibility to ensure secure payment methods and agreements, as TSB isn’t involved or liable. Our community feedback system, with ratings and reviews, also helps identify reliable clients over time, giving you insight before engaging. If you suspect fraud or face a chargeback, you’ll need to handle it directly with the client or your payment processor, using any records from our platform as evidence.
We’re here to offer guidance, like suggesting secure payment practices or reviewing your profile for clarity, but the ultimate protection lies in your due diligence and clear communication.
For off-platform transactions, it’s your responsibility to ensure secure payment methods and agreements, as TSB isn’t involved or liable. Our community feedback system, with ratings and reviews, also helps identify reliable clients over time, giving you insight before engaging. If you suspect fraud or face a chargeback, you’ll need to handle it directly with the client or your payment processor, using any records from our platform as evidence.
We’re here to offer guidance, like suggesting secure payment practices or reviewing your profile for clarity, but the ultimate protection lies in your due diligence and clear communication.
Pricing, Payments, Payment Protection, Fees, Refunds & Payouts
TrustLock is a system that helps customers and service providers work together safely. It confirms when a job is agreed upon, when it's done, and who’s responsible.
Even if you pay outside the app, TrustLock keeps a record of the job so both sides stay protected.
You should use TrustLock because it creates a clear, reliable foundation for any service transaction on TheServiceBridge—whether or not you choose to pay through escrow. At its core, TrustLock is about trust, transparency, and accountability. It helps both customers and providers feel confident that they’re working with serious, credible counterparts.
When you use TrustLock, the platform records the service agreement—what’s being done, when it will be done, and the agreed-upon price. This digital handshake protects both sides from misunderstandings. As a customer, you’ll be able to keep track of the job, refer back to the agreement, and—most importantly—leave a verified review once the job is completed. Your review contributes to the provider’s public record and helps improve the ecosystem for everyone. As a provider, TrustLock ensures that the job counts toward your transaction history, which builds your reputation on the platform, helps you climb search rankings, and unlocks eligibility for better subscription plans and job opportunities.
Even without escrow, TrustLock offers significant value. It gives you proof that a deal was made, which builds a verified track record for providers and helps customers filter out unreliable options. It’s the signal to both parties—and to the platform—that this job is real.
When you add escrow to TrustLock, the protection becomes even stronger. For customers, it means your payment is held securely until the job is done. You don’t have to worry about paying upfront to someone you just met. For providers, it gives confidence that the customer is serious and that the money is already committed. Once the work is completed and confirmed, the payment is released without the awkwardness of chasing for money.
Using TrustLock, with or without escrow, shows that you take your role on the platform seriously. It strengthens your credibility, contributes to a safer and more trusted environment, and ensures that your jobs are part of the platform’s verified activity. It's the backbone of accountability on TheServiceBridge—and it’s how we make this community stronger for everyone involved.
+ You get peace of mind that your provider has confirmed the job
+ You can leave a review and get platform support if anything goes wrong.
+ You unlock service protection (Escrow)
If you're a provider:
+ Only TrustLocked jobs count toward your free usage and subscription tiers.
+ You get reviews, badges, and higher rankings.
+ You build your public profile and win more jobs
Yes, you can pay offline and still use TrustLock. TrustLock is designed to confirm that both the customer and the provider have agreed to the terms of the service—what work is to be done, when, and for how much. Even if payment happens outside the platform, such as in cash, or direct bank transfer, the job is still logged in the system as a confirmed transaction.
This means the provider gets credit for it, it counts toward their visible track record, and you as the customer can leave a review.
However, it’s important to understand that while TrustLock gives you a transparent, timestamped record of the agreement, it does not provide payment protection if you’re not using escrow.
If the provider doesn’t show up or fails to complete the work, or if the customer refuses to pay after the job is done, TheServiceBridge technology will not be able to step in. It will not offer enforcement, or refunds in such cases. TSB is never a party to the transaction, it is simply the software platform that facilitates the connection.
So yes, you can pay offline and still benefit from the accountability and visibility that TrustLock provides, but if you want payment protection and guaranteed handling of funds, you should choose to use escrow.
Community & Ecosystem
Yes, Your provider profile has a unique URL and you can share your custom QR code with clients so they can create service requests directly to you anytime they need your services. They can also mark you as a favorite so you are a preferred provider anytime they request for the services you offer.
We support B2B services as well.
Pricing, Payments, Fees, Refunds & Payouts
At The Service Bridge, we’ve designed our pricing model to be transparent and flexible, ensuring it works for providers of all sizes. Here’s how we make money and what you can expect:
Providers have the option to purchase a monthly subscription to access our platform and use our technology. Once you’re part of the subscription, you’ll pay a flat fee of $4.99 for each service transaction you complete through our platform. This straightforward approach helps cover the costs of maintaining our secure, efficient system while keeping things simple for you.
We also understand that some providers might want to start by just getting listed without committing to a subscription, especially if they’re building their client base. For those cases, we charge a 20% fee on each transaction as the cost of using our platform. This allows you to test the waters and grow at your own pace.
To support independents and small businesses, we’re committed to making it easier to get started. We may waive all or part of the platform fee for your first few transactions each month, giving you a chance to establish yourself without immediate financial pressure.
No, OneCall by The Service Bridge does not mark up your pricing or take a cut from your quoted amount. As a provider on the platform, you have full control over setting your own rates, and there are no commissions, markups, or fees deducted from the amount you quote to clients. Here’s how it works:
- You set your own prices for the services you offer, ensuring transparency for both you and the client.
- The only costs you might incur are a monthly subscription fee (if you choose that option) and a small transaction fee of $4.99 per service transaction completed through the platform. For providers who opt not to subscribe, we charge a 20% fee on each transaction instead.
- Clients can pay you for your services or pay through our platform (for an added layer of trust), and OneCall does not interfere with or adjust your pricing in any way.
This model is designed to keep things fair and straightforward, allowing you to retain control over your earnings while benefiting from the platform’s tools and visibility.
This model is designed to keep things fair and straightforward, allowing you to retain control over your earnings while benefiting from the platform’s tools and visibility.
On The Service Bridge (TSB), you set your own rates when quoting a client, and payment happens based on the client’s choice. They can opt to finalize payment directly with you off-platform, where you handle it independently without TSB oversight, or they can use TSB’s “Trusted Flow,” where they pay into TSB’s escrow system, and we hold the funds until both parties confirm the service is complete. Once done, you request payment release, the client approves, and TSB transfers the funds to you, deducting any fees like your subscription or a $4.99 transaction fee (or 20% if not subscribed). All communication should stay on the platform in writing to ensure clarity, especially for disputes.
On The Service Bridge (TSB), there are no commissions or markups on your quoted prices, and clients never pay platform fees.
However, as a provider, you may incur fees depending on how you choose to use the platform.
Here’s how it works:
1. You can opt for a monthly subscription, which allows you to access TSB’s tools and technology, and for each service transaction you complete through the platform, you’ll pay a flat fee of $4.99.
2. If you prefer not to subscribe, we charge a 20% fee on each transaction instead. These fees are designed to cover the cost of our technology and support services.
To encourage new providers, especially independents and small businesses, we may waive all or part of the platform fee for your first few transactions each month. The fees are deducted when TSB releases payment to you, ensuring everything is clear and transparent. If you choose to transact directly with the client and do not use "Trust lock" for payments, then you may need to make payments to TSB for the fees you owe us. There are no hidden charges or surprise commissions, and all communication and transactions are kept on the platform to maintain accountability.
However, as a provider, you may incur fees depending on how you choose to use the platform.
Here’s how it works:
1. You can opt for a monthly subscription, which allows you to access TSB’s tools and technology, and for each service transaction you complete through the platform, you’ll pay a flat fee of $4.99.
2. If you prefer not to subscribe, we charge a 20% fee on each transaction instead. These fees are designed to cover the cost of our technology and support services.
To encourage new providers, especially independents and small businesses, we may waive all or part of the platform fee for your first few transactions each month. The fees are deducted when TSB releases payment to you, ensuring everything is clear and transparent. If you choose to transact directly with the client and do not use "Trust lock" for payments, then you may need to make payments to TSB for the fees you owe us. There are no hidden charges or surprise commissions, and all communication and transactions are kept on the platform to maintain accountability.
Yes, The Service Bridge (TSB) and OneCall offer an escrow service called “Trusted Flow” for payments, providing a secure option for both clients and providers.
Here’s how it works:
1. When a client and provider agree on a service, the client can choose to use Trusted Flow instead of handling payment directly.
2. The client pays the agreed amount into TSB’s system, and we hold those funds securely until the service is completed to both parties’ satisfaction.
3. Once the provider delivers the service and requests payment release, TSB notifies the client, who then confirms that everything is satisfactory.
4. Upon the client’s approval, TSB releases the funds to the provider, deducting any applicable platform fees (like the $4.99 transaction fee or 20% if not subscribed) at the same time.
This ensures transparency and reduces risk, but TSB doesn’t handle disputes — it simply acts as a neutral holder of funds.
All communication must stay on the platform in writing to keep things clear, especially in case of any issues.
Here’s how it works:
1. When a client and provider agree on a service, the client can choose to use Trusted Flow instead of handling payment directly.
2. The client pays the agreed amount into TSB’s system, and we hold those funds securely until the service is completed to both parties’ satisfaction.
3. Once the provider delivers the service and requests payment release, TSB notifies the client, who then confirms that everything is satisfactory.
4. Upon the client’s approval, TSB releases the funds to the provider, deducting any applicable platform fees (like the $4.99 transaction fee or 20% if not subscribed) at the same time.
This ensures transparency and reduces risk, but TSB doesn’t handle disputes — it simply acts as a neutral holder of funds.
All communication must stay on the platform in writing to keep things clear, especially in case of any issues.
On The Service Bridge (TSB), whether you can issue refunds or partial refunds depends on your agreement with the client and the payment method they chose.
Here’s how it works:
If the client opted for the “Go Direct” payment option, you handle all aspects of the transaction off-platform, including refunds, so you’d manage any refund or partial refund directly with the client based on your own policies and terms.
If they chose the “Trusted Flow” escrow option, TSB holds the funds until both parties confirm the service is complete. In this case, you can request a release of funds, but if a refund is needed before completion, you’d need to coordinate with the client to agree on terms, and TSB would release the appropriate amount back to the client from the escrow, minus any fees.
All communication must stay on the platform in writing to ensure clarity and protect both parties, especially in case of disputes. TSB doesn’t mediate refunds but provides the tools to facilitate fair resolutions.
Here’s how it works:
If the client opted for the “Go Direct” payment option, you handle all aspects of the transaction off-platform, including refunds, so you’d manage any refund or partial refund directly with the client based on your own policies and terms.
If they chose the “Trusted Flow” escrow option, TSB holds the funds until both parties confirm the service is complete. In this case, you can request a release of funds, but if a refund is needed before completion, you’d need to coordinate with the client to agree on terms, and TSB would release the appropriate amount back to the client from the escrow, minus any fees.
All communication must stay on the platform in writing to ensure clarity and protect both parties, especially in case of disputes. TSB doesn’t mediate refunds but provides the tools to facilitate fair resolutions.
On The Service Bridge (TSB), the payment methods available for both clients and providers are designed to be flexible and secure, focusing on two main options to ensure transparency and control.
For clients, when engaging a provider, they can choose between two pathways: “Go Direct” or “Trusted Flow.”
1. With “Go Direct,” clients handle payments off-platform directly with the provider using their preferred method, such as credit/debit cards, bank transfers or other arrangements, but TSB has no oversight or involvement.
2. If they opt for “Trusted Flow,” clients pay the agreed amount into TSB’s escrow system using a secure payment gateway, where funds are held until the service is complete and both parties confirm satisfaction.
TSB doesn’t specify particular payment gateways in this process but ensures compliance with security standards like PCI DSS to protect transactions.
For providers like you, payment is received based on the client’s choice.
1. If “Go Direct” is selected, you’ll receive payment directly from the client outside the platform, so the method depends on your agreement (e.g., bank transfer, check, or digital wallet).
2. If “Trusted Flow” is used, TSB releases the held funds to you once the client approves, and any platform fees (like the $4.99 transaction fee or 20% if not subscribed) are deducted at that time. All communications and agreements must stay on the platform in writing to maintain clarity and accountability.
We use appointed payment facilitation affiliates who provide standard, secure options (e.g., major credit cards, bank transfers) to facilitate these transactions. If you need to use a particular payment method or have questions about compatibility, you can coordinate directly with the client or contact TSB support for guidance.
For clients, when engaging a provider, they can choose between two pathways: “Go Direct” or “Trusted Flow.”
1. With “Go Direct,” clients handle payments off-platform directly with the provider using their preferred method, such as credit/debit cards, bank transfers or other arrangements, but TSB has no oversight or involvement.
2. If they opt for “Trusted Flow,” clients pay the agreed amount into TSB’s escrow system using a secure payment gateway, where funds are held until the service is complete and both parties confirm satisfaction.
TSB doesn’t specify particular payment gateways in this process but ensures compliance with security standards like PCI DSS to protect transactions.
For providers like you, payment is received based on the client’s choice.
1. If “Go Direct” is selected, you’ll receive payment directly from the client outside the platform, so the method depends on your agreement (e.g., bank transfer, check, or digital wallet).
2. If “Trusted Flow” is used, TSB releases the held funds to you once the client approves, and any platform fees (like the $4.99 transaction fee or 20% if not subscribed) are deducted at that time. All communications and agreements must stay on the platform in writing to maintain clarity and accountability.
We use appointed payment facilitation affiliates who provide standard, secure options (e.g., major credit cards, bank transfers) to facilitate these transactions. If you need to use a particular payment method or have questions about compatibility, you can coordinate directly with the client or contact TSB support for guidance.
At this time, The Service Bridge (TSB) does not offer premium features or paid subscriptions beyond the existing structure.
There are no additional premium features or tiered subscription levels available right now, but we may waive all or part of the platform fee for your first few transactions each month to help new providers, especially independents and small businesses, get started. Our focus is on keeping things simple, transparent, and fair, with all communication and transactions managed on the platform to ensure clarity. If plans change or new features are introduced, we’ll let you know.
There are no additional premium features or tiered subscription levels available right now, but we may waive all or part of the platform fee for your first few transactions each month to help new providers, especially independents and small businesses, get started. Our focus is on keeping things simple, transparent, and fair, with all communication and transactions managed on the platform to ensure clarity. If plans change or new features are introduced, we’ll let you know.
At The Service Bridge (TSB), we value transparency to ensure a safe and fair experience for everyone. According to our Terms (Sections A7 and P7), both users and providers are required to report any off-platform transaction details—such as the amount, payment method, and completion status—within 7 days using our reporting tool. This helps maintain accountability and supports the community. If you don’t report, your account may face restrictions, as outlined in our policies, to uphold the platform’s integrity. However, please note that TSB is not responsible for the outcome or accuracy of the transaction itself—it’s up to you and the client to manage those details safely.
We recommend using our platform’s tools, like “Trusted Flow” for payments, to avoid complications, but if you do go off-platform, reporting is essential. If you have questions about the reporting process or need assistance, we’re here to help with a friendly, supportive approach
At The Service Bridge (TSB), we’re committed to helping you feel confident about pricing! When you create a service request, our platform matches you with providers who respond with transparent quotes based on their expertise and your specific need. You can review each quote, along with the provider’s credentials, reviews, ratings, and community feedback, all displayed on their showcase page. This gives you a clear picture of what others have paid for similar services and helps you assess value.
Since providers set their own rates without any markups or commissions from us, you’re seeing their actual prices, making it easier to compare and negotiate directly. You can shortlist providers, chat with them on the platform, and ask questions to ensure the price aligns with the quality and scope of work. Our community-driven system, with upvotes and downvotes, also ensures that providers who offer fair value tend to stand out over time.
Since providers set their own rates without any markups or commissions from us, you’re seeing their actual prices, making it easier to compare and negotiate directly. You can shortlist providers, chat with them on the platform, and ask questions to ensure the price aligns with the quality and scope of work. Our community-driven system, with upvotes and downvotes, also ensures that providers who offer fair value tend to stand out over time.
At The Service Bridge (TSB), the expert sets the pricing, not the platform. When you create a service request on OneCall, providers respond with quotes based on their own rates, which they determine freely. We don’t mark up prices, charge commissions, or interfere with what experts charge, ensuring complete transparency. You’ll see their quotes, along with their credentials and reviews, on their showcase pages, allowing you to compare and negotiate directly with them on the platform. This approach gives you and the expert full control, keeping everything fair and clear.
At The Service Bridge (TSB), payment handling is flexible and designed to give you control. When you find an expert and agree on terms, you choose how to handle payment: you can opt for “Go Direct,” where you pay the expert off-platform after the service, using your preferred method like bank transfer or check, with no upfront payment required through us. Or, you can select “Trusted Flow,” our escrow option, where you pay the agreed amount upfront into TSB’s system. We hold those funds securely until both you and the expert confirm the service is complete to your satisfaction, then release the payment to the expert, minus any fees.
You don’t have to pay upfront in either case unless you and the expert agree to it, but “Trusted Flow” offers peace of mind by ensuring funds are protected. All communication stays on the platform in writing for clarity, especially if questions arise.
You don’t have to pay upfront in either case unless you and the expert agree to it, but “Trusted Flow” offers peace of mind by ensuring funds are protected. All communication stays on the platform in writing for clarity, especially if questions arise.
At The Service Bridge (TSB), your payment security depends on the option you choose, and we’re here to guide you with a clear, supportive approach! If you select “Trusted Flow,” your payment is secure because you pay the agreed amount into our system upfront, and we hold it in escrow until both you and the expert confirm the service is complete and satisfactory. Only then do we release the funds to the expert, deducting any fees, ensuring your money is protected throughout the process.
If you choose “Go Direct,” you handle payment off-platform directly with the expert using your preferred method, like a bank transfer or check. In this case, payment security is up to you to manage, as TSB doesn’t oversee or protect those transactions. We recommend keeping all agreements on the platform in writing for clarity, but the responsibility for security rests with you. All communication should stay on TSB in writing to maintain a record, and our community feedback helps you choose reliable partners.
If you choose “Go Direct,” you handle payment off-platform directly with the expert using your preferred method, like a bank transfer or check. In this case, payment security is up to you to manage, as TSB doesn’t oversee or protect those transactions. We recommend keeping all agreements on the platform in writing for clarity, but the responsibility for security rests with you. All communication should stay on TSB in writing to maintain a record, and our community feedback helps you choose reliable partners.
If the service doesn’t meet your expectations, you and the expert need to work together to resolve it, using the detailed record of all communication kept on our platform in writing. This record helps you both revisit what was agreed upon and find a solution, whether it’s adjustments, a partial refund, or other terms.
If you used “Trusted Flow” for payment, the funds are held securely by TSB until you both confirm the service is complete. In this case, you should have established a Trusted Flow Dispute Protocol at the start, which is a mutually agreed plan outlining how to handle disputes, such as good-faith discussions, optional mediation, or final resolution methods like arbitration or court action. If no protocol was set, funds may remain in escrow until you both agree in writing or a legal order is provided. We don’t mediate or take responsibility for outcomes—our role is just to hold and release funds based on your agreement or legal directive. If you chose “Go Direct,” you’ll handle any issues off-platform directly with the expert, as we’re not involved. Our community feedback, like ratings and reviews, helps ensure accountability over time.
If you choose “Go Direct,” you handle payment off-platform directly with the expert using your preferred method, like a bank transfer or check. In this case, payment security is up to you to manage, as TSB doesn’t oversee or protect those transactions. We recommend keeping all agreements on the platform in writing for clarity, but the responsibility for security rests with you.
All communication should stay on TSB in writing to maintain a record, and our community feedback helps you choose reliable partners.
If you used “Trusted Flow” for payment, the funds are held securely by TSB until you both confirm the service is complete. In this case, you should have established a Trusted Flow Dispute Protocol at the start, which is a mutually agreed plan outlining how to handle disputes, such as good-faith discussions, optional mediation, or final resolution methods like arbitration or court action. If no protocol was set, funds may remain in escrow until you both agree in writing or a legal order is provided. We don’t mediate or take responsibility for outcomes—our role is just to hold and release funds based on your agreement or legal directive. If you chose “Go Direct,” you’ll handle any issues off-platform directly with the expert, as we’re not involved. Our community feedback, like ratings and reviews, helps ensure accountability over time.
If you choose “Go Direct,” you handle payment off-platform directly with the expert using your preferred method, like a bank transfer or check. In this case, payment security is up to you to manage, as TSB doesn’t oversee or protect those transactions. We recommend keeping all agreements on the platform in writing for clarity, but the responsibility for security rests with you.
All communication should stay on TSB in writing to maintain a record, and our community feedback helps you choose reliable partners.
If you’re unhappy and want a refund or need to address a dispute, you’ll need to work directly with the provider to resolve it. You can use the detailed record of all communication kept on our platform in writing to discuss terms, negotiate a refund, or find a solution, whether it’s adjustments or other arrangements.
We don’t mediate disputes or handle refunds ourselves, but we strongly encourage you to report the transaction to us, even if it was completed off-platform. You can do this within 7 days using our reporting tool, as outlined in our Terms (Sections A7 and P7). Reporting helps us maintain transparency and ensures our community stays fair and accountable, though we’re not responsible for the transaction’s outcome or the accuracy of your report.
If you used “Trusted Flow” for payment, funds are held securely until both you and the provider agree on release or a legal order is provided, and you should have set a Trusted Flow Dispute Protocol at the start to guide resolution steps.
We don’t mediate disputes or handle refunds ourselves, but we strongly encourage you to report the transaction to us, even if it was completed off-platform. You can do this within 7 days using our reporting tool, as outlined in our Terms (Sections A7 and P7). Reporting helps us maintain transparency and ensures our community stays fair and accountable, though we’re not responsible for the transaction’s outcome or the accuracy of your report.
If you used “Trusted Flow” for payment, funds are held securely until both you and the provider agree on release or a legal order is provided, and you should have set a Trusted Flow Dispute Protocol at the start to guide resolution steps.
Client Discovery & Lead Quality
On The Service Bridge (TSB), clients create specific service requests on Onecall, and our software matches these with eligible providers like you. We alert you to these opportunities with the client’s request details, and you can respond with a quote. If the client shortlists you, they’ll share their contact for further discussion.
Additionally, clients can search our platform to find your showcase page, where they can review your profile, image gallery, ratings, and other details, and contact you directly for services.
This dual approach ensures you’re visible and can engage with clients effectively.
Additionally, clients can search our platform to find your showcase page, where they can review your profile, image gallery, ratings, and other details, and contact you directly for services.
This dual approach ensures you’re visible and can engage with clients effectively.
Yes, of course! On The Service Bridge (TSB), open service requests that match your skills and availability will appear directly in your inbox on the app. You can review the details and respond with a quote to connect with potential clients. If you need assistance navigating the app or managing requests, feel free to reach out!
Yes, of course! Our software looks for eligible providers for every service request and presents you with those when you are a match.
Yes, client requests on The Service Bridge (TSB) are vetted to ensure they provide the details you need. We ask clients a series of clarifying questions to gather specific information, helping you determine if it’s a legitimate need. Our AI software also learns from the questions providers ask, continuously improving its ability to qualify opportunities before presenting them to you. This ensures you see high-quality, relevant requests, saving you time and effort.
No, you won’t see a client’s full profile until they choose to share their contact with you after shortlisting you. However, The Service Bridge (TSB) will provide basic anonymized information beforehand, such as how many times the client has used the platform and their ratings from other providers. This helps you assess the opportunity while maintaining privacy until there’s mutual interest.
Expertise & Range of Services
On The Service Bridge (TSB), OneCall offers a wide range of professional services designed to connect clients with experts across various categories, making it easy and efficient to find the help you need. You can request services such as education (like tutoring or academic advising), consulting (for business or personal projects), tech help (including IT support or software solutions), wellness (such as fitness coaching or mental health guidance), personal development (like career coaching or life skills training), and more. OneCall isn’t limited to home services—it also supports trusted individuals and peer advisors, covering everything from one-time consultations to specialized projects. Our platform ensures providers are transparent about their skills, rates, and reviews, so you can choose based on what matters most to you. If you’re looking for something specific or need help posting a request, we’re here with a friendly, supportive approach—just let us know!
Yes, and so much more! With OneCall by The Service Bridge (TSB), you can easily find experts for career advice, tech support, tutoring, and a wide range of other professional services. Whether you need guidance on your career path, help fixing a tech issue, academic tutoring, or even support in areas like wellness, consulting, or personal development, our platform connects you with skilled providers who set their own rates and compete transparently. You’ll see their credentials, reviews, and ratings to make an informed choice. If you have a specific need or want to explore other services, just create a request on OneCall, and we’ll match you with the right experts.
Yes! We’re continuously expanding our network of experts across a wide range of services. If you don’t see the exact service or expertise you need when creating a oneCall service request, choose the closest matching option or select an expert type likely to assist. If nothing fits, simply click “Tap here if the service you need isn’t listed,” and we’ll do our best to connect you with a suitable expert. Please note that while we strive to assist, we can’t guarantee an immediate match for every request.
Growth, Ratings & Repeat Business
Yes, clients can leave reviews and ratings for you on The Service Bridge (TSB), and we’ve made it simple and transparent! Every provider who lists on TSB automatically gets a free account on TrustEngine (www.trustengine.cc), our trusted partner for collecting feedback.
After a transaction, clients can share their experiences through TrustEngine, and these reviews are showcased on your profile page for others to see. This helps build your reputation and lets potential clients know what to expect.
We don’t manage the reviews directly, but TrustEngine ensures the process is fair and secure, collecting honest feedback that reflects your service quality. You can log into your TrustEngine account to monitor reviews, but remember, all interactions with clients should stay on TSB in writing to maintain clarity.
After a transaction, clients can share their experiences through TrustEngine, and these reviews are showcased on your profile page for others to see. This helps build your reputation and lets potential clients know what to expect.
We don’t manage the reviews directly, but TrustEngine ensures the process is fair and secure, collecting honest feedback that reflects your service quality. You can log into your TrustEngine account to monitor reviews, but remember, all interactions with clients should stay on TSB in writing to maintain clarity.
Absolutely, and we encourage it! On The Service Bridge (TSB), you can invite past clients to leave reviews on your TrustEngine profile (www.trustengine.cc), which helps showcase your expertise and build trust with new clients. You can also encourage them to rebook through OneCall by directing them to create a new service request on the platform. This not only boosts your visibility but also strengthens our community.
Not right now, but we’re excited to share that we’re working on providing insights and analytics in the future! On The Service Bridge (TSB), we understand how valuable data can be, and we’re developing tools to help you track your service performance, client engagement, and more. For now, you can gauge your progress through client reviews and feedback on the platform
Yes, absolutely! On The Service Bridge (TSB), clients have the option to mark you as a favorite, which means they can reach out to you directly for future work instead of creating a new service request that our software would route to multiple matching providers. This is a great way to build lasting relationships and secure repeat business. Clients can find your showcase profile, review your services, ratings, and past feedback, and contact you directly through the platform.
Yes, we’re excited to say this is in the works! On The Service Bridge (TSB), we’re developing features to let you create service packages, bundles, or custom quotes to better showcase your offerings. If you’re interested in being among the first to offer these, please contact us at [email protected], and we’ll be happy to assist you and keep you updated on our progress. For now, you can still set your rates and terms for individual services on your profile, keeping all details clear on the platform.
Marketing & Visibility
Yes, being on OneCall, powered by The Service Bridge (TSB), gives your services a significant boost in visibility! You automatically gain access to our platform, which connects you with clients seeking services like yours, and we provide free tools to help you manage requests and engage effectively. As you build a strong reputation through client reviews and feedback on TrustEngine (www.trustengine.cc), you’ll have the opportunity to become a preferred provider in your category. Our smart software prioritizes matching incoming client requests with providers who have favorable ratings, increasing your chances of being selected. It’s a welcoming, community-driven way to grow your business, and we’re here to support you every step of the way.
No, not right now, but we will soon be adding support to offer promotions and discounts.